Cloud Managed Services

Basic Support Package

This is our core offering bundling base-level support, security and Microsoft Business Premium licensing. 

The multi-layered next-generation Antivirus includes ransomware protection, network-based malware protection and Microsoft Defender for Office 365 to combat ever-growing cyber threats like spoofing, phishing, malicious attachments and dodgy links.  

Your users will have access to the Self-Service Password Reset service to quickly be able to return to work. To enhance their productivity even further, Microsoft Bookings and Forms come together to compliment the standard Office apps – on Windows machines as well as mobile devices. 

Managing those assets can be a daunting task, especially when you go through audits or just want to keep track of your inventory. Our asset manager will save you the manual labour and keep you posted about warranties. 

Lastly, remote device monitoring, management and maintenance ensure that all your devices including the software that runs on them are up to date and in best shape to perform efficiently, an effective measure to protect you and your team from costly downtime. 

Additionally, we will manage your domain and assure your website is up and running securely.  

The Basic Support Package consists of the following services and products:

• Microsoft 365 Business Premium provides a 50GB mailbox, a desktop version of Office (up to 5 phones, 5 tablets and 5 PCs or Macs per user), 1TB OneDrive storage, SharePoint and Teams collaboration tools.
• Patch management keeps all devices and computers updated to provide base-level security.
• Remote Monitoring, Maintenance and Management keeps your assets in best shape and prevents expensive downtime while the Asset Manager keeps track of your infrastructure.
• Microsoft Defender for Office 365 protects against malicious email messages, attachments and links.

Advanced Support Package

Managing a variety of passwords can be a pain. This is why our Advanced Support Package expands on our Basic Support with a password manager.

The Endpoint Threat Detection uses endpoint behavioural sensors, cloud security analytics and threat intelligence to add multiple layers of security to your machines to protect further from bad online actors, malware and crypto lockers.

While Microsoft 365 runs in the cloud and ensures uptime, its deletion and recovery options for emails, SharePoint, OneDrive and Teams are limited. Their EULA recommends a third-party backup which is included in Advanced for your peace of mind, covering emails, SharePoint and Teams.

The Advanced package mitigates the risk of human error through regular cybersecurity awareness training. On top of that, ethical hacking penetration tests show how all individual users are performing and provide a risk analysis.

All of this forms the foundation for a successful Cyber Essentials accreditation which includes a cyber liability insurance and qualifies you for government contracts. 

In addition to Basic, the Advanced Support Package consists of the following services and products:

• Password Management System acts as a vault for different logins, ensuring password security.
• Endpoint Threat Protection combines endpoint behavioural sensors, cloud security analytics and threat intelligence to identify attacker tools, techniques and procedures before they become a problem.
• 3 daily Microsoft 365 Backups create geo-redundant copies of your  SharePoint sites, OneDrive and Teams with success reports proving compliance.
• Ongoing Security Testing and Training mitigating the risk of human error and improving user behaviour.
• Cyber Essentials Certificate and Cyber Liability Insurance.

Ultra Support Package

The Ultra Support Package combines enterprise-grade security and the full productivity and collaboration tool suite of Microsoft’s Enterprise 5 licensing.

This package is great for customers who have high-security requirements in regulated industries or handle a lot of personal information. It includes technologies such as Microsoft’s next-generation antivirus Windows Defender Advanced Threat Protection for protecting your local systems as well as Cloud App Security for protecting and monitoring your web-based tools. All the tools can be tied together to check the overall risk of each login to keep your accounts as secure as possible.

In addition to everything in the Advanced package, a Security Operations Centre monitors security data generated in your Microsoft 365 E5 environment 24/7 to detect suspicious activity and instant remediation.

Defender for Identity applies learning-based analytics to investigate suspicious user activities and advanced attacks throughout the stages of a cyberattack from the early reconnaissance to the exfiltration of data.